RocketPBX is committed to protecting your privacy. Please read this policy carefully to understand how we handle information connected to the RocketPBX website and services.
1. Introduction
RocketPBX, a brand of Rocket Internetworking, Inc. ("we," "our," or "us") operates RocketPBX and the rocketpbx.com website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the Site, complete a form, request information, or interact with our services.
This policy is intended to address privacy requirements that may apply to visitors and customers, including the General Data Protection Regulation (GDPR) for individuals in the European Union and European Economic Area, and the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents.
2. Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of information we collect depend on how you interact with us.
Information you provide directly:
- Contact information: name, email address, phone number, company name, and similar details when you fill out a form, request a demo, join a waitlist, or contact us.
- Business information: company size, service interests, current phone system needs, onboarding details, and related operational information you choose to share.
- Account information: usernames, passwords, preferences, and profile details if you create an account or access a customer portal.
- Payment information: billing details and payment-related information when applicable, typically handled by secure third-party payment processors.
- Communications: the contents of messages you send through email, forms, chat, phone, SMS, or other communication channels.
Information collected automatically:
- Usage data: IP address, browser type, device information, pages visited, time spent on pages, referring URL, and similar activity information.
- Cookies and tracking technologies: cookies, web beacons, pixels, local storage, and similar technologies that help us operate, secure, analyze, and improve the Site.
Information from third parties: We may receive information from service providers, marketing partners, analytics providers, social platforms, or business data sources and combine it with information we collect directly.
3. How We Use Your Information
We use Personal Information for business and operational purposes, including to:
- Provide, operate, maintain, and improve the Site and our services.
- Respond to inquiries, demo requests, waitlist submissions, support requests, and other communications.
- Create, manage, secure, and support accounts or service access where applicable.
- Process transactions, billing, onboarding, and related service administration when applicable.
- Send service-related notices, updates, marketing, and promotional communications where permitted by law.
- Personalize your experience and understand how visitors use the Site.
- Analyze trends, measure performance, troubleshoot issues, and improve security.
- Prevent fraud, abuse, unauthorized access, and other harmful activity.
- Comply with legal obligations, enforce our terms, and protect our rights.
4. Legal Basis for Processing
For individuals in the EEA, UK, or other jurisdictions requiring a legal basis for processing, we process Personal Information based on:
- Consent: where you have given clear consent for a specific purpose, such as marketing communications.
- Contract performance: where processing is needed to provide services or take steps at your request before entering into a contract.
- Legitimate interests: for business interests such as improving services, securing the Site, responding to requests, and marketing, provided those interests are not overridden by your rights.
- Legal obligation: where processing is necessary to comply with applicable law.
5. How We Share Your Information
We may share Personal Information in the following situations:
- Service providers: with vendors who perform services for us, including hosting, analytics, email delivery, payment processing, customer support, communications, and security.
- Business transfers: in connection with a merger, financing, acquisition, sale of assets, reorganization, or similar business transaction.
- Legal requirements: if required by law, court order, subpoena, government request, or to protect rights, safety, security, or property.
- With your consent: for any other purpose you authorize.
We do not sell Personal Information to third parties for their direct marketing purposes.
6. International Data Transfers
Your information may be transferred to and maintained on systems located outside your state, province, country, or other governmental jurisdiction. If you are located outside the United States, please be aware that we may process and store information in the United States.
Where required, we rely on approved data transfer mechanisms, such as standard contractual clauses or other lawful safeguards, to help protect information transferred across borders.
7. Your Privacy Rights
Depending on your location, you may have rights regarding your Personal Information.
For EU, EEA, and UK individuals:
- Access the Personal Information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your Personal Information.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
For California residents:
- Know what Personal Information we collect, use, disclose, sell, or share.
- Request deletion of Personal Information.
- Correct inaccurate Personal Information.
- Opt out of the sale or sharing of Personal Information, where applicable.
- Limit the use and disclosure of Sensitive Personal Information, where applicable.
- Exercise privacy rights without discrimination.
To exercise applicable privacy rights, contact us using the contact details listed in the "Contact Us" section below. We may need to verify your request before responding.
8. Data Retention
We retain Personal Information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, respond to requests, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the Site, remember preferences, analyze traffic, understand visitor behavior, and improve our services. You can instruct your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some portions of the Site may not function properly.
10. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. You are encouraged to review this Privacy Policy periodically for updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
RocketPBX
Corporate Office:
320 Golden Shore, 3rd floor
Long Beach, CA 90802
Additional Network Facilities:
One Wilshire
624 S Grand Ave, 19th floor
Los Angeles, CA 90017
Phone:
877.44.ROCKET (877.447.6253)
(562) 283.2400 (International)
Sales: 8AM-5PM US Pacific (Los Angeles)
Email:
support@rocketpbx.com